Effective date: 29 June 2026
This policy applies to Recognition Plus, a business of Spark of Joy Pty Ltd (ABN 64 689 000 655), Unit 3/15–19 Wylie Street, Toowoomba City QLD 4350, phone (07) 4659 0777 (“we”, “us”, “our”).
We respect your privacy and are committed to protecting the personal information we collect and hold. This policy explains what we collect, why we collect it, how we use and disclose it, and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. The personal information we collect
Depending on how you deal with us, we may collect:
- your name and the name of your organisation, club, school or business;
- contact details — email address, phone number, billing and delivery addresses;
- order and quote details, including the products you ask us to make and any engraving, naming or personalisation text you provide;
- artwork, logos and images you supply for us to reproduce on your order;
- payment-related information needed to invoice you and process payment (we do not store full card numbers — card payments are handled by our payment and accounting providers); and
- records of our correspondence with you, such as emails and notes about your enquiries and orders.
2. How we collect it
We usually collect personal information directly from you — when you request a quote, place an order, contact us by phone or email, visit our premises, or use our website. Where you provide us with information about other people (for example, the names to be engraved on awards), we rely on you having authority to provide that information to us for that purpose.
3. Why we collect and use it
We collect and use personal information to:
- prepare quotes and proofs and respond to your enquiries;
- produce, fulfil and deliver your orders;
- invoice you and manage payment, including any deposit and balance;
- provide customer service and keep you updated on the progress of your job;
- keep accurate business and tax records; and
- meet our legal and regulatory obligations.
4. When we disclose it
We do not sell your personal information. We disclose it only where needed to run our business, including to:
- Suppliers we order trophy, award and promotional components from, where required to fulfil your order;
- Couriers and delivery providers, to deliver your order;
- Our service providers — including our accounting and invoicing software, our email and IT systems, and our website and hosting providers — who handle data on our behalf; and
- Government, regulators or other parties where we are required or authorised by law to do so.
We require our service providers to handle personal information consistently with this policy and the APPs.
5. Overseas disclosure
Some of the service providers we use to run our business — including our accounting, email and website-hosting providers — store or process data on servers that may be located outside Australia. By providing your information to us, you acknowledge it may be stored or processed overseas by these providers. We take reasonable steps to ensure your information is handled securely wherever it is processed.
6. How we keep it secure
We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, modification or disclosure. These steps include access controls, secure storage of credentials, encrypted connections to our systems, and limiting access to those who need it to do their work. No method of transmission or storage is completely secure, but we work to protect your information and to respond promptly if a problem arises.
7. Marketing and your choices
From time to time we may contact you about products, offers or updates we think may interest you. You can opt out at any time by following the unsubscribe instructions in our messages or by contacting us using the details below, and we will stop sending you marketing communications.
8. Cookies and website analytics
Our website may use cookies and similar technologies to help the site function and to understand how it is used so we can improve it. You can set your browser to refuse cookies, though some parts of the site may not work as intended if you do.
9. Accessing and correcting your information
You can ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time. There is generally no charge to make a request, though a reasonable charge may apply in some cases to cover the cost of giving access.
10. Making a complaint
If you have a concern about how we have handled your personal information, please contact us using the details below so we can resolve it.
11. How long we keep it
We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law (for example, to meet tax and business record-keeping obligations). When it is no longer needed, we take reasonable steps to destroy or de-identify it.
12. Changes to this policy
We may update this policy from time to time. The current version will always be available on our website, and the effective date above shows when it was last updated.
13. Contact us
For any privacy question, request or complaint, contact us at:
Recognition Plus (Spark of Joy Pty Ltd)
Unit 3/15–19 Wylie Street, Toowoomba City QLD 4350
Phone: (07) 4659 0777
Email: [email protected]